❓ Frequently Asked Questions (FAQs)
NOVAeSHOPBD
Q1: What is NOVAeSHOPBD?
Ans:
NOVAeSHOPBD is the official online store of NOVA Electronics & Home Appliance Co. It is a Business-to-Consumer (B2C) eCommerce platform where customers across Bangladesh can easily purchase NOVA products such as refrigerators, cookers, kitchen appliances, and more — anytime, from anywhere.
Q2: How do I create an account?
Ans:
Creating an account is quick and simple:
a) Enter your mobile number or email
b) Verify with the OTP/code sent to your device
c) Provide your name and set a password
d) Your account will be created successfully
Q3: How do I log in to my account?
Ans:
a) Click on the “Login” option on the website
b) Enter your registered phone/email and password
c) Click login to access your account
👉 You can also log in using your Google account for faster access.
Q4: How can I place an order?
Ans:
a) Choose your desired product
b) Click “Buy Now” or “Add to Cart”
c) Log in to your account (if not already logged in)
d) Go to your cart and review your items
e) Add billing & shipping address
f) Apply promo code or reward points (if available)
g) Select delivery option (Home Delivery / Pickup)
h) Choose payment method (COD / bKash / Nagad / Card)
i) Confirm order by clicking “Proceed to Checkout”
Q5: Do I need an account to purchase?
Ans:
Yes, you must create an account before placing an order to ensure secure and smooth transactions.
Q6: How can I reset my password?
Ans:
a) Click on “Forgot Password” on the login page
b) Enter your registered phone/email
c) Verify with OTP
d) Set a new password
Q7: How can I cancel my order?
Ans:
You can cancel your order:
- During the confirmation call, inform our support team
- Or contact our support team before shipment
Q8: What payment methods are available?
Ans:
We offer multiple secure payment options:
✔ Cash on Delivery (COD)
✔ bKash
✔ Nagad
✔ Rocket
✔ VISA / MasterCard
✔ DBBL Nexus
Q9: How can I check product warranty details?
Ans:
Warranty details are mentioned on each product page.
For more information, you can contact our support team:
📞 +8801958579810
📧 support@novaeshopbd.com
❤️ Need More Help?
Our support team is always ready to assist you with any queries.